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Last Updated: 14 August 2026 

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Phich Electricals respects your privacy and is committed to protecting the personal information of customers and visitors who use our website, mobile application, products and services.

This Privacy Policy explains how we may collect, use, store and share information when you use the Phich Electricals website, mobile app or related services.

 1. Information We May Collect

Depending on how you use our website or mobile app, we may collect information such as:

* Your name
* Email address
* Telephone number
* Billing and delivery information
* Account or login information
* Products you view, save or purchase
* Wishlist information
* Order and transaction details
* Messages or enquiries you send to us
* Information submitted when requesting lighting recommendations, installation or project assistance
* Device, browser and app usage information
* IP address and general location information
* Cookies and similar technologies used on our website
* Push-notification preferences, where enabled

We only collect information that is reasonably necessary to provide and improve our services.

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 2. How We Use Your Information

We may use your information to:

* Process and fulfil your orders
* Arrange deliveries
* Manage your customer account
* Provide customer support
* Respond to enquiries and messages
* Provide lighting recommendations and project assistance
* Allow you to save products to a wishlist
* Improve our website, mobile app, products and customer experience
* Prevent fraud, abuse and security threats
* Send transactional messages about your orders or account
* Send marketing messages, promotions or new-product updates where you have provided appropriate consent
* Send push notifications where you have enabled them
* Comply with applicable legal, tax and regulatory requirements

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3. Payments

Payments may be processed through third-party payment service providers.

Phich Electricals does not necessarily receive or store your complete payment-card information. Payment providers may collect and process payment information according to their own privacy policies and security requirements.

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4. Wix and Other Service Providers

Our website and mobile application are built and operated using Wix and may use other service providers that help us provide services such as:

* Website and app hosting
* E-commerce and order management
* Customer accounts
* Payment processing
* Analytics
* Customer communication
* Delivery and logistics
* Marketing
* Security and fraud prevention

These providers may process information on our behalf as necessary to provide their services.

We may also disclose information when required by law or when reasonably necessary to protect our customers, business, property or legal rights.

We do not sell your personal information to advertisers.

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5. Cookies and Analytics

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand how visitors use our services and improve performance.

Where required, visitors may be given options to manage non-essential cookies through our website's cookie settings.

Analytics technologies may collect information such as device type, pages viewed, interactions and approximate location.

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 6. Marketing Communications

Where you have consented to receive marketing communications, we may contact you regarding:

* New lighting products
* Promotions and special offers
* New arrivals
* Project services
* Business updates

You may unsubscribe from marketing communications using the unsubscribe option provided or by contacting us.

Transactional communications relating to orders, payments or account activity may still be sent when necessary to provide our services.

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 7. Push Notifications

If you enable push notifications in the Phich Electricals mobile app, we may send notifications about new arrivals, promotions, order information or other relevant updates.

You can disable push notifications at any time through your device or app settings.

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 8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and accounting records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we may delete, anonymize or securely dispose of it.

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9. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

* Request access to personal information we hold about you
* Request correction of inaccurate information
* Request deletion of certain personal information
* Withdraw consent where processing is based on consent
* Object to or restrict certain uses of your information
* Unsubscribe from marketing communications
* Request information about how your data is used

To make a privacy or data-deletion request, please contact Phich Electricals through the contact options provided on our website or mobile application.

We may need to verify your identity before processing certain requests.

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10. Account and Data Deletion

If you have created an account and would like your account or associated personal information deleted, you may submit a deletion request through our available customer-support or contact channels.

Some information may need to be retained where required for legal, accounting, fraud-prevention or regulatory purposes.

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11. Data Security

We use reasonable administrative, technical and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, misuse or loss.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

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12. International Data Processing

Some of the technology and service providers used to operate our website or mobile app may process information in countries outside the country in which you live.

Where applicable, personal information may therefore be transferred or processed internationally in accordance with relevant data-protection requirements.

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13. Children's Privacy

Our website and mobile app are intended for general shopping purposes and are not specifically directed to children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

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14. Third-Party Links

Our website or app may contain links to third-party websites, platforms or services.

Phich Electricals is not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before submitting personal information.

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15. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions about this Privacy Policy, how we use personal information, or would like to make a privacy or deletion request, please contact:

Phich Electricals
Accra, Ghana
Website: www.phichlightings.com

You may also use the contact, chat or customer-support options available through our website or mobile application.

*Where Lighting Meets Lifestyle*