Return & Exchange Policy

Last Updated: 15 August 2026

At Phich Electricals, we want our customers to shop with confidence. Please review our return and exchange policy carefully before making a purchase.

Eligibility for Return or Exchange

We accept returns or exchanges only within 2 days of receiving the product.

To qualify, the lighting product must:

* Be unused and in its original condition
* Not have been installed, altered, modified or tampered with
* Be returned with its original packaging, accessories and components
* Show no signs of damage caused after delivery
* Be accompanied by proof of purchase

• Products That Have Been Installed or Tampered With

Lighting products that have been:

* Installed
* Wired
* Modified
* Opened in a way that affects their original condition
* Damaged through improper handling

are not eligible for return, exchange or refund.

Customers are encouraged to inspect products carefully before installation.

• Return Period

Any return or exchange request must be made within 2 days of delivery or collection.

Requests made after this period may not be accepted.

• Refunds

Where a return qualifies for a refund, the product will first be inspected by Phich Electricals.

Once the return has been approved, the customer will be informed of the refund process.

Any original delivery or transportation charges may be non-refundable unless the return is due to an error by Phich Electricals or a confirmed product defect.

• Exchanges

Eligible products may be exchanged for another product, subject to availability.

If the replacement product costs more than the returned product, the customer will be required to pay the difference.

If the replacement product costs less, any applicable balance will be handled according to the agreed refund arrangement.

• Damaged or Incorrect Products

If you receive an incorrect product or a product that appears damaged or defective upon delivery, please contact us as soon as possible and within the 2-day return period.

We may request photographs, videos or other information to help verify the condition of the product before approving a return or exchange.

• Return Transportation

Unless the return is due to an incorrect item supplied by Phich Electricals or a confirmed defect, the customer may be responsible for the cost of returning the product.

Products must be returned safely and in a condition suitable for inspection.

• Inspection and Approval

Submitting a return or exchange request does not automatically guarantee approval.

All returned products are subject to inspection to confirm that they meet the conditions stated in this policy.

For return, exchange or refund enquiries, please contact:

Phich Electricals
Accra, Ghana
Website: www.phichlightings.com

You may also contact us through the customer-support or chat options available on our website or mobile app.

*Phich Electricals — Where Lighting Meets Lifestyle*